Dashboard & the Case Pack
The dashboard
HR → Discipline → Discipline Dashboard. Its layout is an opinion: quality and compliance panels sit above case counts, because "how well are we running the process" matters more than "how many cases do we have".
Top row — the health signals:
| Panel | What it tells you |
|---|---|
| Appeal overturn rate | The share of determined appeals that varied or overturned the decision. This is the quality signal on decision-making: a high rate (highlighted above 30%) means sanctions are being issued that don't survive scrutiny — retrain the issuers, don't blame the appellants |
| SLA breaches | Open cases past their response deadline |
| Average days to close | Report → closure, across closed cases |
| Draft queue | Auto-raised incidents awaiting a manager's review |
Below: open cases by stage; offence heatmap by department (where the problems cluster); cases by offence; sanction distribution; repeat respondents (2+ cases); and cases by initiating supervisor — the bias indicator. One supervisor generating a disproportionate share of cases is worth a conversation about the supervisor.
The case pack
The Case Pack button on any case produces the complete NLC-ready bundle as one ordered, printable document on your company letterhead (uploaded under Config → Letterhead). Use the browser's Print → Save as PDF for the file.
Contents, in order:
- Cover — reference, parties, offence, class, dates, status, occurrence
- Allegations & findings — each assertion with its adjudication and rationale
- Evidence index — every item with collector, timestamp and disclosure proof (undisclosed items flagged red)
- The query as served — the exact text, deadline, the employee's opened timestamp, any minuted lapse
- The employee's response — verbatim, with mode and verification status
- Investigation — investigator, terms of reference, findings, witnesses
- Hearing — panel, notice, attendance register, representation status (requested-but-refused in red), minutes, votes with dissents
- Sanction — what, when, by whom, any override justification, the letter as served, acknowledgement or recorded refusal
- Appeal — lodgement, grounds, submission, determination and rationale
- Chronology — the full append-only audit trail, actor and timestamp on every line
Nothing in the pack is composed for the occasion — every line is the record as it was written at the time. That is exactly what makes it persuasive.